Article 1 Purpose and Application
These terms establish the conditions for the use of Helitage Miles (hereinafter referred to as "the Service"), provided by Kazeno Heritage Corporation (hereinafter referred to as "the Company").
Article 2 Registration and Membership Qualifications
The registration fee and annual membership fee for this service are free, and there is no expiration for membership eligibility. Applicants must provide accurate and up-to-date information to apply for registration. Minors must obtain consent from their legal guardians in advance. Registering for this service does not automatically enroll members in VMG membership or other member services.
Article 3: Member Discounts
Members can receive a 5% discount off the regular price when making a new reservation while logged in as a member on our official website's tripla online reservation system. This discount also applies to reservations made immediately after registration. Corporate and group plans are excluded from this offer.
Membership discounts can be combined with other coupons, campaigns, or privileges. However, if there are different conditions specified in individual notices, those conditions take precedence. These discounts do not apply to reservations made through phone, facilities, travel agencies, OTAs, or other external services.
Reservations made before membership registration or without logging in will not have member discounts applied retroactively, even if membership or login is confirmed later. Members wishing to receive discounts must check cancellation policies and availability before rebooking, and the company does not guarantee the room type, rates, or other conditions for rebooked reservations.
Article 4 Points and Membership Rank
1. The company will grant miles to members as a benefit of this service, based on the usage of hotel reservations and services specified separately by the company.
2. Reservations eligible for miles are those made through the official Kazeno Heritage website and the online booking systems designated by our company, provided that the member is logged into this service at the time of booking. Miles will not be awarded retroactively for reservations made before membership registration or for those made without logging in.
Miles will be awarded to members after completing a stay and payment of the accommodation fee. The amount subject to mile calculation will be the actual amount paid by the member minus the equivalent of consumption tax. However, cancellation fees, amounts used for miles, coupons, other discounts, and fees designated as excluded by the company will not be included in the mile calculation.
4. The mileage accrual rate is determined based on the member rank at the time the reservation is confirmed. If the reservation is changed and requires rebooking, the member rank at the time the new reservation is confirmed will be applied.
5. Miles are calculated by multiplying the amount specified in the previous two items by the mileage grant rate corresponding to the member rank at the time of reservation. If there is a fractional amount of less than one mile, it will be discarded.
The first rank evaluation period for a member will be one year starting from the date of membership registration. Thereafter, each rank evaluation period will be one year starting from the day after the end of the previous evaluation period.
7. The mile granting rate applicable based on the number of miles earned during each rank assessment period is as follows.
(1) If the number of miles earned is less than 5,000 miles: 3%
(2) If the number of miles earned is 5,000 miles or more but less than 18,000 miles: 5%
(3) If the number of miles earned is 18,000 miles or more: 10%
8. The mile accumulation rate at the time of member registration will be set at 3%. If a member reaches the criteria specified in items 2 or 3 during the rank assessment period, the company will change the member's rank and mile accumulation rate at the time the miles granted for reaching the criteria are reflected in the member's account.
9. The mileage award rate after a rank upgrade will apply to reservations made after the rank upgrade is reflected in our system. For reservations made before the rank upgrade is reflected, even if the stay date is after the upgrade, the mileage award rate at the time of booking will apply.
10. At the end of each rank evaluation period, the company will determine the membership rank and mileage grant rate applicable at the start of the next rank evaluation period based on the number of miles earned during the current period. This evaluation may result in the maintenance or decrease of the membership rank and mileage grant rate. If the criteria specified in item 2 or 3 of section 7 are met during the next rank evaluation period, the rank will be increased again in accordance with section 8 and the previous item.
11. The miles subject to ranking determination will be those actually awarded after the completion of eligible stays. However, if the company has indicated in advance that miles awarded for reasons other than standard stay usage, such as campaigns, rewards, or compensations, are excluded from the ranking assessment, those miles will not be counted towards the total.
Article 5 Marketing Email
Members will receive information about campaigns, accommodation plans, and events via email if they have agreed to this separately from their membership registration. Members can unsubscribe at any time. Even after unsubscribing, membership will remain valid, and important communications regarding reservations, security, and changes to terms may still be sent.
Article 6 Personal Information
We handle member information in accordance with our Privacy Policy. This service is a separate system from VMG membership. At this time, Value Management Corporation does not plan to use the member information for its own wedding, restaurant, or event marketing.
Article 7 Prohibited Matters and Suspension of Qualifications
Members must not engage in false registration, non-payment of fees, illegal reservations or reselling, unauthorized access, causing inconvenience or damage to facilities, employees, or other users, violations of laws, these terms, or accommodation agreements, or any actions that the company reasonably deems inappropriate. The company may suspend or revoke membership based on the reasons and severity of the violations.
Article 8: Membership Cancellation and Confirmed Reservations
Members can cancel their membership through the prescribed procedures. In the case of voluntary cancellation, the member price for reservations made before cancellation will be maintained. If the membership is revoked due to misuse or other violations of the terms, the company may cancel the member discount for existing reservations and change it to the standard rate, notifying the member of this. The cancellation of the reservation itself will be subject to the accommodation terms and conditions.
Article 9 Changes to Services and Benefits
The company may change, suspend, or terminate this service, benefits, or these terms if there are reasonable grounds. If there is a significant impact on members, we will provide prior notice in a reasonable manner and timeframe. However, this does not apply in cases of legal compliance, security, disasters, facility closures, or other urgent and unavoidable situations.
Article 10 Disclaimer and Liability
Our responsibilities are in accordance with applicable laws. These terms do not exempt us from liability for intentional misconduct or gross negligence, nor from any liabilities that cannot be waived or limited by law.
Article 11 Governing Law and Jurisdiction
These terms are governed by Japanese law. For any disputes arising from these terms or the service, the Osaka District Court shall have exclusive jurisdiction as the court of first instance.
Kazeno Heritage Corporation, Representative Director Jun Tarikino, Established on October 6, 2026.