[Important Notice] Caution and Request Regarding Unauthorized Reselling on the Overseas Accommodation Booking Site Agoda.
Thank you for always using VMG HOTELS & UNIQUE VENUES.
Currently, we have confirmed unauthorized reselling by intermediaries that do not have a direct contract with us on some overseas accommodation booking sites (e.g., Agoda, etc.). This has led to troubles such as the following.
Actual confirmed trouble cases.
- The notification of your reservation was not received by the hotel, and the room is not secured.
- The reservation details (date, room type, number of people, price, meal conditions, etc.) and the information received by the hotel may differ.
- Non-existent accommodation conditions (e.g., allowed number of guests, age restrictions, views, etc.) are being published.
- There is a time lag of several days until the notification of reservation information for the hotel, and confirmation cannot be made.
On Agoda, multiple travel agencies and distribution channels' inventories are displayed on the same screen, so not all listed information is guaranteed by us. Therefore, regarding reservations for our facilities displayed on Agoda, we may not be able to guarantee the booking or secure the room.
Things to confirm for a safe and secure stay.
●After confirming your reservation, please be sure to contact the hotel directly.
Customers who made reservations through Agoda, we apologize for the inconvenience, but after confirming your reservation, please contact us via the inquiry form on the official website of the relevant hotel to verify that your reservation has been correctly accepted (such as your stay date, number of guests, room type, and price).
*It has been reported that there may be a time lag of several days in notifying the hotel of the reservation, so we sincerely apologize, but there may be times when the hotel is unable to confirm the reservation at the timing of your inquiry.
● Save a screenshot of the reservation details or the reservation confirmation email.
In case of any unforeseen troubles, it is recommended to save a copy of the reservation confirmation email from Agoda and a screenshot of the screen displaying the reservation details.
Please be careful when comparing with official prices.
There have been reports of cases where prices on Agoda are being sold at rates that differ significantly from the standard prices. Please be especially cautious if you see prices that are unnaturally low or high.
Please be sure to confirm the cancellation policy at the time of your reservation.
Our company will respond in accordance with the cancellation policy applicable when reservations are made on the Agoda site, so please carefully check the details when making your reservation.
To ensure that customers can use our services with peace of mind, we recommend the following reservation methods.
- Nipponia Chichibu Shrine Town official reservation site (Best Rate Guarantee)
- For payments, cancellations, and refunds related to your booking on Agoda, please contact Agoda directly.
Regarding the reservations and payments made through Agoda (such as payments, cancellations, refunds, etc.),
we are unable to assist you, so we kindly ask that you contact Agoda's customer support directly.
We sincerely apologize for any inconvenience and concern this may cause our customers.
We kindly ask for your understanding and cooperation to ensure an accurate and safe stay for you.
VMG HOTELS & UNIQUE VENUES
Value Management Co., Ltd.