[Important] Please be cautious of suspicious messages impersonating our hotel or booking site.

Currently, we have confirmed that suspicious messages are being sent via messaging apps such as WhatsApp, SMS, and email,
disguised as messages from our hotel or booking sites.

This is a request for input of credit card information, etc., at the linked site,
citing confirmation or cancellation of reservations.

If you receive a suspicious message, please be careful not to open the link provided,
and do not enter any information, make payments, or reply.

<Suspicious message examples>
・"Reservation information confirmation and re-verification is required (Reservation Update / Verification required)"
・"Please re-enter or update your credit card information"
・"If you do not complete the procedure within the deadline, your reservation will be automatically canceled"

Even if the facility name and reservation details are listed,
do not determine it as a legitimate contact solely based on that; if you have any concerns, please contact the following office.

Please note that when making an inquiry,
You do not need to provide information such as your credit card number, password, or authentication code.

[Confirmation of Reservations and Procedures]
Please check from the official app of the reservation site you are using,
or from the reservation confirmation screen of the official site you opened yourself, not from the link in the message.

If you have made a reservation through the official website or by phone, or if you are unsure about the authenticity of the information,
please contact the office below.
Do not use the phone numbers listed in suspicious messages.

[If you have already entered information]
If you have entered credit card information,
please contact your card issuer immediately to discuss stopping usage, etc.

If you have entered your ID and password, we recommend that you promptly change your password through the official website or official app of the relevant service.

Currently, an investigation into this matter is being conducted by the system operation company.

We apologize for any concern we may have caused our customers. We kindly ask that you do not rush to respond to any suspicious information and first verify with the official contact.

[Contact Us]
Kazeno Heritage General Inquiries (VMG General Inquiries)
TEL: 0120-210-289 (11:00〜20:00)