[Apology] Regarding the potential leakage of customer information due to unauthorized access to the reservation management system.

Thank you very much for using our facility regularly.

Our facility published a notice titled "[Important] Please be cautious of suspicious messages pretending to be from our operated facility and reservation site" on September 28, 2026, calling for attention. Subsequently, we received a report from Temairazu Co., Ltd., the provider of the reservation management system (site controller) TEMAIRAZU, indicating that there was unauthorized access by a third party to the system, and that some information of customers who made reservations at the facilities listed below may have been viewed or obtained by the third party.

We sincerely apologize for the great concern and inconvenience caused to our customers due to the situation that has arisen in the services utilized by our facility.

Information that may be at risk of leaking

Eligible reservations: Those made by September 21, 2026, with stay dates after September 21, 2026.

Facilities in question: the following 17 facilities including our facility.

Takeda Castle Town Hotel EN
Sasayama Castle Town Hotel Nipponia
Nipponia Sawara Merchant Town Hotel
Kazeno Naramachi
Nipponia Hotel Takehara Saltworks Town
Hotel CULTIA Dazaifu
Kazeno Yame-Fukushima
Nipponia Hotel Ozu Castle Town
Nipponia Hotel Iga Ueno Castle Town
Nipponia Hotel Hakodate Port Town
Nipponia Chichibu Shrine Town
Nipponia Hotel Isekawasaki Merchant Town
The Villa Higashiyama Roji Kazeno Heritage
Old Soma Residence Kazeno Heritage
Kazeno Kurayoshi
The Villa Nene-no-Michi Kazeno Heritage
Hotel VMG Kyoto Kamogawa

Information required: Name, phone number, email address, accommodation name, check-in date, check-out date, accommodation fee.

At TEMAIRAZU, we do not hold credit card numbers, nor do we have login IDs or passwords for reservation sites.

Regarding Suspicious Messages

Since September 21, 2026, we have confirmed that suspicious messages have been sent to some customers, posing as our facility and requesting confirmation of reservations or input of credit card information via email, SMS, WhatsApp, and other messaging apps. These messages were not sent by our facility.

Current situation

We have received a report from Temairazu Corporation stating that they identified the cause on September 26, 2026, and completed the necessary measures. Currently, the company has commissioned an external security specialist organization to investigate and analyze, and the verification of the cause and the scope of the impact is underway.

Your reservation remains valid as is. We will not cancel your reservation for this reason.

Request to Customers

The methods for contacting regarding reservations at this facility are limited to the following.

The message function of the reservation site you made a reservation on.

Emails from our official email addresses (kamogawa@kazenoheritage.jp or info@reservevmg.jp)

Kazeno Heritage General Inquiries (VMG General Inquiries) 0120-210-289

Our facility will not ask you to enter credit card information via messaging apps, SMS, or phone calls, nor will we request payment through any method other than the one you selected at the time of reservation.

Please confirm your reservation details through the official app of the reservation site you used or through the official website of our facility that you opened yourself. Do not use phone numbers or URLs provided in suspicious messages.

If you receive a suspicious message, please pay attention to the following points.

Do not open the links (URLs) in the message.

Do not enter personal information or credit card information.

Please do not respond to requests for replies or payments.

In case you accidentally open a link and enter information, please change your password, check your credit card statements, and consult with your credit card company or financial institution.

■ Response of the facility

On September 28, 2026, the facility changed the password for 'TEMAIRAZU'.

This matter is being reported to the Personal Information Protection Commission in conjunction with Te-ma Irizu Co., Ltd.

For customers at risk of leakage, we are sequentially contacting those whose email addresses can be verified by Temairazu Corporation, based on a request from our facility. The communications from Temairazu Corporation are sent under the name "Temairazu Corporation Emergency Help Desk" from noreply@temairazu.com.

We will continue to collaborate with Easy Care Corporation to work on preventing the expansion of damage and preventing recurrence.

We will inform you on this page when new information becomes available.

■ Contact information regarding this matter

Kazeno Heritage General Inquiries (VMG General Inquiries)
Phone: 0120-210-289 (Reception hours 11:00 AM - 8:00 PM)

Once again, I sincerely apologize for the significant worry and inconvenience we have caused our customers.

Hotel VMG Kyoto Kamogawa Manager and all staff