[Important Notice] Caution and Requests Regarding Unauthorized Resale on the Overseas Accommodation Booking Site Agoda.

Thank you very much for always using Kazeno Heritage General Inquiries (VMG General Inquiries).

Currently, we have confirmed instances of fraudulent resale by intermediary distributors who do not have a direct contract with our company on some overseas accommodation booking websites (e.g., Agoda). This is causing the following problems:

Actual confirmed trouble cases.

The notification of your reservation was not received by the hotel, and the room is not secured.
The reservation details (date, room type, number of people, price, meal conditions, etc.) and the information received by the hotel may differ.
Non-existent accommodation conditions (e.g., allowed number of guests, age restrictions, views, etc.) are being published.
There is a time lag of several days until the notification of reservation information for the hotel, and confirmation cannot be made.

Due to the fact that Agoda displays inventory from multiple travel agencies and distribution channels on the same screen, not all information listed is necessarily provided by us. Therefore, we may not be able to guarantee reservations or room availability for bookings made for our facilities displayed on Agoda.

Things to confirm for a safe and secure stay.

After confirming your reservation, please be sure to contact the hotel directly.

Customers who made a reservation through Agoda are kindly requested to confirm their booking details (such as stay dates, number of guests, room type, and price) by using the inquiry form on the official website of the hotel after the reservation is confirmed.

"There have been reports of cases where there is a delay of several days in the notification of hotel reservations, so we sincerely apologize, but there may be times when the hotel cannot confirm your reservation at the time of your inquiry."

Saving screenshots of reservation details and reservation confirmation emails.

In case of any unforeseen troubles, it is recommended to save a copy of the reservation confirmation email from Agoda and a screenshot of the screen displaying the reservation details.

Please be careful when comparing with official prices.

There have been reports of cases where prices on Agoda are being sold at rates that differ significantly from the standard prices. Please be especially cautious if you see prices that are unnaturally low or high.

Please be sure to confirm the cancellation policy at the time of your reservation.

Our company will respond in accordance with the cancellation policy applicable when reservations are made on the Agoda site, so please carefully check the details when making your reservation.

To ensure that our customers can use our services with peace of mind, we recommend the following reservation methods:

Sasayama Castle Town Hotel Nipponia official reservation site (Best Rate Guarantee)

For payments, cancellations, and refunds related to your booking on Agoda, please contact Agoda directly.

Regarding the details of reservations made and payments processed through Agoda (such as payment, cancellation, refunds, etc.),

We are unable to assist you, so we kindly ask that you contact Agoda's customer support directly.

We sincerely apologize for any inconvenience and concern this may cause our customers.
We kindly ask for your understanding and cooperation to ensure an accurate and safe stay for you.