[Important Notice] Caution and Request Regarding Unauthorized Reselling on the Overseas Accommodation Booking Site Agoda.
Thank you very much for always using VMG HOTELS & UNIQUE VENUES.
Currently, we have confirmed instances of fraudulent resale by intermediary distributors who do not have a direct contract with our company on some overseas accommodation booking websites (e.g., Agoda). This is causing the following problems:
Actual confirmed trouble cases
The notification of your reservation was not received by the hotel, and the room is not secured.
The reservation details (date, room type, number of people, price, meal conditions, etc.) and the information received by the hotel may differ.
Non-existent accommodation conditions (e.g., allowed number of guests, age restrictions, views, etc.) are being published.
There is a time lag of several days until the notification of reservation information for the hotel, and confirmation cannot be made.
Due to the fact that Agoda displays inventory from multiple travel agencies and distribution channels on the same screen, not all information listed is necessarily provided by us. Therefore, we may not be able to guarantee reservations or room availability for bookings made for our facilities displayed on Agoda.
For a safe and secure stay,
things we would like you to confirm
●After confirming your reservation, please be sure to contact the hotel directly
If you made your reservation through Agoda, we apologize for the inconvenience, but after confirming your reservation, please contact us through the inquiry form on the official website of the relevant hotel to verify that your reservation has been correctly accepted (such as your stay date, number of guests, room type, rate, etc.).
"There have been reports of cases where there is a delay of several days in the notification of hotel reservations, so we sincerely apologize, but there may be times when the hotel cannot confirm your reservation at the time of your inquiry."
●Save screenshots of your reservation details and confirmation emails
In case of any trouble, it is recommended to keep a copy of the reservation confirmation email from Agoda and a screenshot of the screen displaying the reservation details.
●Please be cautious when comparing with official rates
There have been reports of prices being sold on Agoda that are significantly different from the regular rates. Please be especially careful if you see prices that are unnaturally low or high.
●When making a reservation, please be sure to check the cancellation policy
As our company will respond according to the cancellation policy at the time of booking on the Agoda site, please carefully confirm the details when making your reservation.
To ensure that our customers can use our services with peace of mind, we recommend the following reservation method:
Official reservation site of Hotel Cartia Dazaifu (Best Rate Guarantee)
●For payments, cancellations, and refunds related to your booking on Agoda, please contact Agoda directly.
Regarding the details of your booking and payment (cancellations, refunds, etc.) made on Agoda, we are unable to assist you, so we kindly ask that you contact Agoda's customer support directly.
We sincerely apologize for any inconvenience and concern this may cause our customers.
We kindly ask for your understanding and cooperation to ensure an accurate and safe stay for you.