FAQ

Both the restaurant and accommodation are available for your use.
The types of credit cards accepted are VISA / MASTER / JCB / AMEX / DINERS / UnionPay, and payment is only accepted in a lump sum.

公式サイトからのご予約については、キャンセル規定適用期間外であればマイページよりご変更いただけます。その他のご予約については、基本的にはご予約の取り直しをお願いしております。
お困りの際は、下記の総合窓口までご連絡ください。
Kazeno Heritage 総合窓口（VMG総合窓口）：0120-210-289（11:00〜20:00）

Children from 0 years old can stay.
Please inform us of the child's age and number of children at the time of booking.

Please apply through the activity page or consult us at the time of booking.
We will respond to your requests as much as possible.
About sightseeing activities

恐れ入りますが、ペット同伴のご宿泊はご遠慮いただいております。グループホテルにはペットと泊まれるホテルもございますので、ご検討いただけますと幸いです。

佐原商家町ホテル NIPPONIA（千葉県香取市）
NIPPONIA HOTEL 伊賀上野 城下町（三重県伊賀市）
竹田城 城下町ホテル EN（兵庫県朝来市）
篠山城下町ホテル NIPPONIA（兵庫県丹波篠山市）
NIPPONIA HOTEL 大洲 城下町（愛媛県大洲市）
風の 八女福島（福岡県八女市）

As our concept is to preserve the charm of historical architecture, we do not accommodate barrier-free access. There may be inconveniences due to stairs and uneven surfaces. However, we do have some rooms with relatively flat layouts, so please feel free to inquire.

The entire room is equipped with internet access (wireless = WiFi). *Please note that there is no free computer available.

当ホテルの改修コンセプトは、建物が最も輝いていた時代の趣や風情を取り戻すことです。建物の趣を出来る限り残しているため、断熱性や遮音性が現代建築に比べると十分ではない部分がございますので予めご理解ください。
また、ホテルは歴史地区に位置する木造建築です。構造上、音が響きやすくなっておりますので、話し声や物音に関してご配慮賜りますようお願い申し上げます。

We will guide you to the restaurant "Le Un" within the hotel.
You can enjoy breakfast based on French cuisine using fresh local ingredients.
In particular, menus featuring seafood sourced from the Hakodate Morning Market and plans that include an experience of touring the market with the chef are also popular.

There is no room service for meals, but we can provide bottled drinks and simple snacks.
If you need glasses, plates, knives, forks, spoons, or ice, please let the front desk know.

If you let us know at least three days before the check-in date, we can arrange cakes, flower bouquets, etc., according to your budget.
Cakes are available starting from 1,980 yen (including tax and service charge) for 2-3 people.
It is also possible to write a message on the plate, so if you wish, please let us know the content.
Our staff will assist you in celebrating important milestones such as proposals or 60th birthday celebrations. Please feel free to consult with the VMG concierge.

Lunch, dinner, and café can be used without a reservation depending on availability, but we recommend making a reservation in advance for a smooth experience.
About the restaurant

We will ask for your preferred time at check-in. If you inform us in advance, we will do our best to accommodate your request, but please understand that there may be cases where we cannot fulfill it.

We will respond as much as possible. Please contact us in advance.
We also accommodate requests such as vegan and vegetarian options. Due to the arrangement of ingredients, we kindly ask that you inquire early.

We have prepared meals according to your child's age.

■ Meals for ages 3 to 6: 2,200 yen (including tax and service charge) ... One plate / Hamburger, etc.
■ Meals for ages 7 to 12: 3,300 yen (including tax and service charge) ... Half course / Appetizer, soup, meat dish, dessert

There is nothing in particular.

We apologize, but pets, including your beloved dog, are not allowed in shared spaces such as the restaurant.

It is possible. If you wish to enjoy it at the restaurant, a corkage fee of 3,630 yen (per bottle, including tax and service charge) will be charged separately.

Smoking is prohibited throughout the facility, including guest rooms. Please refrain from smoking outside of designated areas.

The room does not have a TV or clock.
Please relax and enjoy your time away from the hustle and bustle of everyday life.

At our hotel, in order to allow you to fully experience the charm of historical architecture, there may be some inconveniences for our guests that are unavoidable. However, our staff will assist you as much as possible. Additionally, due to the characteristics of Japanese architecture, many of our rooms are of the maisonette type. We also have rooms with a relatively flat layout, so please feel free to inquire.

◾ For hotel guests (for stays from April 1, 2026 onwards)
If you are arriving by car, we will guide you to our affiliated parking lot. Rate: ¥1,000 (tax included) per vehicle, per night.
Payment: We will guide you to the payment area upon your arrival, so please stop by the front desk first. You will receive a service voucher at the front desk before check-out.

*Parking is not available for reservation (first-come, first-served). If the parking lot is full, we will direct you to a nearby parking lot. Please note that you will be responsible for all parking fees in that case.

◾For customers using our restaurant who are arriving by car, we will guide you to nearby parking lots. Please note that parking fees will be entirely at the customer's expense.
About access

Guests can use the facilities from 12:00 PM on the check-in day until 11:00 AM on the check-out day.

Check-in is from 15:00 to 20:00, and check-out is by 11:00. If you will be arriving later than 20:00, please be sure to contact us.

It is possible. We will keep it at the front desk. If you wish to have it mailed, please contact us in advance.

There will be no staff available. Please be aware that the front building will be unmanned after 10 PM.

It is possible. Please inform the front staff.

ご希望をもとにご提案をいたしますのでご遠慮なく当日コンシェルジュにご相談ください。
また、フロントにてスタッフ手作りマップをお配りしております。
その他ご滞在前のご情報は、ホテルが発信するインスタグラムに周辺のおすすめスポットなどをご覧いただけるほか、Kazeno Heritage 総合窓口（VMG総合窓口）：0120-210-289（11:00〜20:00）でもご相談いただけます。 
まちの歩き方について 
アクティビティについて

ご利用いただけます。人数・利用用途に合わせておすすめのお部屋・過ごし方等ご提案させていただきます。ぜひお気軽に下記のVMG総合窓口までご相談ください。
Kazeno Heritage 総合窓口（VMG総合窓口）：0120-210-289（11:00〜20:00）