[Important] Please be cautious of suspicious messages impersonating our hotel or booking site.

We have confirmed that suspicious messages are being sent through messaging apps such as WhatsApp, SMS, and email, impersonating our operated facilities and reservation sites.

It is content that requests the input of credit card information, etc., at the linked site for the purpose of confirming or canceling a reservation.

If you receive a suspicious message, please be careful not to open any links provided, and do not enter any information, make payments, or reply.

Example of a suspicious message.

・"Confirmation and re-verification of reservation information is required (Reservation Update / Verification required)"
・"Please re-enter or update your credit card information"
・"If the procedure is not completed within the deadline, the reservation will be automatically canceled"

Even if the facility name and reservation details are included, do not assume it is a legitimate communication solely based on that. If you have any concerns, please contact the support desk below.

Please note that when making inquiries, it is unnecessary to include information such as credit card numbers, passwords, or authentication codes.

Regarding the confirmation and procedures for your reservation.

Please confirm your reservation from the official app of the reservation site or the reservation confirmation screen of the official website that you opened yourself, rather than using the links in the message.

If you have made a reservation through the official website or by phone, or if you are unsure about the authenticity of the information, please contact the office below. Do not use the phone numbers listed in suspicious messages.

If you have already entered the information.

If you have entered your credit card information, please contact your card issuing company promptly to discuss stopping usage, etc.

If you have entered your ID and password, we recommend that you promptly change your password through the official website or official app of the relevant service.

Currently, an investigation into this matter is being conducted by the system operation company.

We apologize for any concern we may have caused our customers. We kindly ask that you do not rush to respond to any suspicious information and first verify with the official contact.

[Contact Us]
Kazeno Heritage General Inquiries (VMG General Inquiries)
Contact Form
TEL: 0120-210-289 (11:00 AM - 8:00 PM)