Kazeno Naramachi
JP | EN
Kazeno Naramachi
JP | EN

FAQ

About your reservation

  • You can use our services for accommodation and various arrangements. The accepted brands for payment are VISA, Mastercard, JCB, Diners Club, and American Express, and payment must be made in full.

  • Please reschedule your reservation. If you have any issues, please contact the General Inquiries below.
    Kazeno Heritage General Inquiries (VMG General Inquiries): 0120-210-289 (11:00〜20:00)

  • Children from 0 years old can stay overnight. Please inform us of the child's age and number of children at the time of booking.
    *Some rooms do not allow children (elementary school age and under) to stay, so we kindly ask you to confirm and choose another room.

  • When making a reservation, please feel free to discuss your desired activities. We will do our best to accommodate your requests.

About the guest room

About the meal

  • Both lunch and dinner can be enjoyed without a reservation depending on availability, but we recommend making a reservation in advance for a smoother experience.

  • We will ask for your preferred time at check-in. If you inform us in advance, we will do our best to accommodate your request, but please note that we may need to adjust the timing to ensure proper spacing between customers.

  • ◼︎Cake
    Available from 2,640 yen (including tax and service charge) for 2-3 people. Please make your request by 3 PM the day before.
    It is also possible to write a message on the plate, so if you wish, please let us know the message content.

    ◼︎Bouquet
    Available from 4,235 yen (including tax and service charge), we can prepare according to your budget. Please make your request by 3 days in advance.

    We will assist you with important milestones such as proposals and 60th birthday celebrations. Please feel free to consult with us.

  • I will respond as much as possible. Please contact us in advance.

  • We have prepared meals according to your child's age.

    ◼︎ Meal for children under 3 years old: 880 yen (including tax and service charge) ... Child's soup + bread or rice set
    ■ Meal for children aged 3 to 6: 2,200 yen (including tax and service charge) ... One plate / hamburger, etc.
    ■ Meal for children aged 7 to 12: 3,300 yen (including tax and service charge) ... Half course / appetizer, soup, meat dish, dessert

  • There is nothing in particular.

  • It is possible. If you wish to enjoy it at the restaurant, a corkage fee of 3,630 yen (per bottle, including tax and service charge) will be charged separately.

  • There is no meal room service available, but we do provide bottled drinks and simple snacks. If you need glasses or plates, please let the front desk know.

Regarding equipment and so on.

  • Guests can use the parking lot for guests located behind the hotel free of charge.
    If you are coming by car, please let us know in advance.
    Since parking spaces are limited, if you are coming with multiple vehicles, we kindly ask you to inform us of that as well.

    Additionally, on the day of your stay, if you come to the front desk, our staff will guide you directly to the parking lot.

  • Guests can use the facilities from 15:00 on the day of check-in until 11:00 on the day of check-out.

  • Smoking is prohibited throughout the facility, including guest rooms. Please refrain from smoking outside of designated areas.

  • The room does not have a television or clock. Please enjoy your time away from the hustle and bustle of everyday life.

  • Our hotel has been renovated while preserving the charm of its historical architecture. There may be some inconveniences for our guests, but our staff will assist you as much as possible. Additionally, due to the characteristics of Japanese architecture, we have many maisonette-type rooms. However, we also have relatively flat rooms available, so please feel free to inquire.

Others

  • Check-in is from 15:00 to 20:00, and check-out is by 11:00. If you will be arriving later than 20:00, please be sure to contact us.

  • It is possible. We will keep it at the front desk. If you wish to have it mailed, please contact us in advance.

  • It is possible. Please let the front staff know.
    * Depending on the time, it may be difficult to arrange. Thank you for your understanding in advance.

  • Please consult with the concierge. We will make suggestions based on your wishes.
    Kazeno Heritage General Inquiries (VMG General Inquiries): 0120-210-289 (11:00 - 20:00)

Things to be aware of regarding your stay.

The renovation concept of Kazeno Heritage is to restore the charm and atmosphere of the building from its most glorious era. Please understand that, as we have preserved the character of the building as much as possible, there are aspects where insulation and soundproofing may not be sufficient compared to modern architecture.
Additionally, the hotel is a wooden structure located in a historic district. Due to its construction, sound can easily resonate, so we kindly ask for your consideration regarding voices and noises.