About your reservation
-
You can use our services for accommodation and various arrangements. The accepted payment brands are VISA, MASTER, JCB, AMEX, and DINERS, and payment can only be made in a lump sum.
-
Please reschedule your reservation. If you have any issues, please contact the General Inquiries below.
Kazeno Heritage General Inquiries (VMG General Inquiries): 0120-210-289 (11:00〜20:00) -
Children from 0 years old can stay overnight. Please inform us of the age and number of children at the time of booking.
-
When making a reservation, please feel free to discuss your desired activities. We will do our best to accommodate your requests.
About the guest room
-
As our concept is to preserve the charm of historical architecture, we do not accommodate barrier-free access. There may be inconveniences such as stairs and steps. Please feel free to contact us if you have any concerns.
-
The entire room is equipped with wireless LAN (WiFi). There are no free computers available.
-
We have guest rooms available for you and your beloved dog. There are limited rooms, so please see below for details.
※ Pets are only accepted if they are dogs.
About your stay with your dog
About the meal
-
To ensure you can enjoy your meal, we recommend making a reservation in advance.
Both lunch and dinner may be available without a reservation depending on availability, but you may have to wait for a while for seating. -
We will ask for your preferred time at check-in. If you inform us in advance, we will do our best to accommodate your request, but please note that we may need to adjust the timing to ensure proper spacing between customers.
-
Cakes for 2 to 3 people are available starting at 1,980 yen (including tax and service charges). It is also possible to add a message on the plate, so please let us know the content of the message if you wish. Regarding bouquets, we can arrange them according to your budget. Please feel free to consult with us.
-
We will respond as much as possible. Please contact us in advance.
We also accommodate requests such as vegan and vegetarian options. Due to the arrangement of ingredients, we kindly ask that you inquire early. -
We have prepared meals according to your child's age.
■ Meals for ages 3 to 6: 2,200 yen (including tax and service charge) ... One plate / Hamburger, etc.
■ Meals for ages 7 to 12: 3,300 yen (including tax and service charge) ... Half course / Appetizer, soup, meat dish, dessert -
There is nothing in particular.
-
It is possible. If you wish to enjoy it at the restaurant, a corkage fee of 3,630 yen (per bottle, including tax and service charge) will be charged separately.
-
There is no meal room service available, but we do provide bottled drinks and simple snacks. If you need glasses or plates, please let the front desk know.
-
We apologize for the inconvenience. Dogs are not allowed in shared spaces, including the restaurant. We kindly ask for your cooperation in leaving your dog in the cage in your guest room.
Regarding equipment and so on.
-
Guests staying at the hotel can use the parking lot for free. If you are coming by car, please let us know in advance. On the day of your arrival, we will guide you to the parking area, so please stop by the front desk first. Additionally, since parking spaces are limited, if you are arriving with multiple vehicles, we kindly ask that you inform us in advance.
-
Guests can use the facilities from 12:00 on the day of check-in until 11:00 on the day of check-out.
Please stop by the front desk when you arrive. We will guide you to the parking lot. -
Smoking is prohibited throughout the facility, including guest rooms. Please refrain from smoking outside of designated areas.
-
The room does not have a television or clock. Please enjoy your time away from the hustle and bustle of everyday life.
-
Our hotel has been renovated while preserving the charm of its historical architecture. There may be some inconveniences for our guests, but our staff will assist you as much as possible. Additionally, due to the characteristics of Japanese architecture, we have many maisonette-type rooms. However, we also have relatively flat rooms available, so please feel free to inquire.
Others
-
Check-in is from 15:00 to 20:00, and check-out is by 11:00. If you will be arriving later than 20:00, please be sure to contact us.
-
It is possible. We will keep it at the front desk. If you wish to have it mailed, please contact us in advance.
-
It is possible. However, depending on the timing or time of day, there may be cases where we cannot arrange it in time or it may be difficult to accommodate your desired time. Thank you for your understanding in advance.
-
The hotel posts recommended spots in the area on its Instagram. Please check it out. Also, based on your preferences, we will make suggestions, so feel free to consult the concierge.
Kazeno Heritage General Inquiries (VMG General Inquiries): 0120-210-289 (11:00 AM - 8:00 PM)
Things to be aware of regarding your stay.
The renovation concept for Kazeno Heritage is to restore the charm and atmosphere of the building's most glorious era. Because we have preserved the building's original character as much as possible, please understand that the insulation and soundproofing may not be as good as those of modern buildings.
Furthermore, the hotel is a wooden building located in the historic district. Due to its structure, sound tends to carry easily, so we kindly ask for your consideration regarding conversations and other noises. The renovation concept is to restore the charm and atmosphere of the building's most glorious era. In order to preserve the building's original character as much as possible, please understand that the insulation and soundproofing may not be as good as those of modern buildings.
Additionally, the hotel is a wooden building located in the historic district. Due to its structure, sound tends to carry easily, so we kindly ask for your consideration regarding noise levels, such as conversations and other sounds.